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Tag Archives | Charles Marshall

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Your Worst Customer Service Scenario

A few years ago, I heard the story of Ronnie who owned his own construction business. Ronnie had accepted a down payment from a client to do some remodeling but had dragged his feet in getting the job completed. The customer had complained several times, but Ronnie always had an excuse as to why the […]

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But Seriously Folks… Creating Marva-lous Customer Service

Maybe it’s time to re-think your goal of customer satisfaction. My family and I spent the entire day in the backseat of a safe driver agency through a torrential downpour to get to an important event three states away. Both of our kids were cranky and miserable which meant my wife and I were cranky and […]

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Just for Fun – Charles’ Big-Time Super-Helpful Financial Plan

Money is always a stressful subject, but never fear! I’m here to help. Just apply the the following 3 tips and soon you’ll be rolling in dough! 1] Organize your bills. For most people, the subject of bills is unpleasant, but it needn’t be anymore. Instead of ignoring them, I suggest you tackle financial responsibilities […]

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