“The greatest hazard of entitlement thinking is that it robs you of ownership.” Charles Marshall © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
Archive | Motivation
Monday Motivation-To choose a path
“To choose a path is to choose its destination.” Charles Marshall © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
Your worst customer service scenario
A few years ago, I heard the story of Ronnie who owned his own construction business. Ronnie had accepted a down payment from a client to do some remodeling but had dragged his feet in getting the job completed. The customer had complained several times, but Ronnie always had an excuse as to why the […]
Monday Motivation-Desire vs. Persistence
“Everyone has desire; Few have persistence.” Charles Marshall © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
Monday Motivation-Vision: The ability to see your purpose
“Vision: The ability to see your purpose, your dreams, your desire, and your tomorrow.” © 2007 Charles Marshall
The Power of Failure (or not making any dough)
I answered the phone just after midnight and heard the panicked voice of my business partner on the other end of the line. “If you want anything from the restaurant, you’d better come get it now,” Frank said. “They’re kicking us out of the building tomorrow morning.” “What?!” I practically yelled into the phone. “We’re […]
How to Win a Cargument
One summer day when I was 10 or 11, my dad pulled our family car up our driveway and parked in the carport. While he had been out running errands, some neighbors had stopped by and were visiting with Mom. I was playing in the front yard with some other kids and saw my dad […]
Monday Motivation-Every day is an audition
Every day is an audition. Show up! © 2007 Charles Marshall
Monday Motivation-I don’t back up
In regard to my goals, dreams, and vision, I don’t believe in backing up I don’t believe in backing off or I don’t believe in backing down © 2007 Charles Marshall
What if your customer has a point after all?
Sometime back in the early seventies when I was just a wee laddie, I was getting in our family car in a Kmart parking lot when I looked down and found a badly weathered eight-track tape (ask your mom) on the ground next to the car. The tape was in bad shape, but closer inspection […]