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Some Kidding Aside – Customer Service for Breakfast

For  just  a  moment,  forget  about  productivity.  Forget  about  making  your  company  more  money.  Forget  getting  a  better  performance  review. To  me,  good  customer  service  isn’t  really  about  any  of  those  things.  To  me,  providing  good  customer  service  is  about  the  person  that  I  want  to  be. Think  about  the  last  time  you  were  provided […]

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Some Kidding Aside – Are You Customer Service Driven?

Are you customer service driven? I rent cars a lot. I rent them when I’m traveling across the country, but I also rent them when I’m doing events that are 3 or 4 hours away, so that I avoid putting extra miles on my own car. Consequently, I’ve come to know all of my local […]

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Some Kidding Aside – Weed Your Business Garden

They say that nature abhors a vacuum, but the truth is it hates all appliances. If you don’t believe me, leave a toaster in your yard for a couple of years and see what happens. Nature will not be kind to it. I live in the South, so seeing yard appliances isn’t that uncommon. There […]

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Some Kidding Aside – Always Be Recruiting!

One of the questions I am most frequently asked these days is: How do we hire quality employees who want to work? My answer is pretty simple, really: Always be recruiting. Recently, when I was speaking at a school nutrition conference, I asked for volunteers to stand up and tell me their best customer service […]

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Some Kidding Aside – What We Are Up Against – Considering Transformation

“… if you feed and indulge your dark nature, it will one day consume and control you.” A serious man in a dark laboratory contemplates a small vial of liquid briefly before upending the contents into his mouth. Almost immediately after swallowing the concoction, his face contorts in spasms of unthinkable pain. Slowly, his countenance […]

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Some Kidding Aside – It’s Elementary – The Power of Choice

What would Sherlock Holmes deduce in regard to your Power of Choice? I was already in my early thirties before I discovered Sir Arthur Conan Doyle’s wonderful books about master sleuth Sherlock Holmes. Like everyone else, I had been exposed to the character Homes all my life, but had somehow missed reading any of his adventures […]

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Some Kidding Aside – Deliver Your Best

In Charles Dickens’s A Christmas Carol, Ebenezer Scrooge is lead by the Ghost of Christmas Future to a cemetery and forced to look upon his own gravestone. The inscription had only his name, and yet it was a symbol of terror and despair for Scrooge, the physical manifestation of a life misspent. Suppose for a […]

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Some Kidding Aside – Option X Thinking

Option X: the answer that’s not on the test paper. The answer that isn’t obvious. One of history’s most prominent examples of Option X thinking is found in the legend of the Gordian Knot. The legend goes that an oracle in ancient Phrygia foretold that whoever was able to untie a certain intricate knot tied […]

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