When I walked into the electronics store the other day, I noticed that the customer service rep was talking to someone on her cell phone. I waved hello to her but she turned away from me and continued talking on the phone. I didn’t saying anything to her, thinking that I’d just let her finish […]
One of the questions I am most frequently asked these days is: How do we hire quality employees who want to work? My answer is pretty simple, really: Always be recruiting. Recently, when I was speaking at a school nutrition conference, I asked for volunteers to stand up and tell me their best customer service […]
For dozens of years modern culture has told us that we can be anything that we want if we just believe hard enough. If you hold on to your Dumbo’s feather, you can fly! If you believe in fairies and clap your hands, Tinker Bell will spring back to life! But (brace yourself) the real […]
Can I get personal with you for a minute? From the moment I first saw the Monkees on TV as a kid (if you don’t know who that is, ask your mom), I knew that I wanted to be a singer. As soon as I could, I learned to play guitar and began writing songs. […]
In the past, I have mentioned the subject of discipline when I talked about learning to play the drums. Anyone who has ever learned to play an instrument or paint or play a sport knows that type of discipline—playing a phrase over and over until you get it right, running a play until it is seamless, […]
