I was five-years-old when I found a tiny baby doll in my Christmas stocking. Even worse, Santa had given my sister a cool toy fire truck that I just knew dang well should’ve been mine. It took years of therapy to get over the trauma. How could Santa make such a colossal blunder? It made […]
Tag Archives | keynote speaker
But Seriously Folks… Customer Service You Can Take to the Bank
By Charles Marshall on November 26, 2018 in Change, Choice, Customer Service, Inspiration, Invest, Leadership, Motivation, Success, Vision
On an episode of Undercover Boss, Joe DePinto, the CEO of 7-Eleven, went undercover at a 7-Eleven Store in Shirley, NY, to find out why they sell more cups of coffee than any other franchise. Shortly after arriving at work at 5:30 a.m., Joe discovered the secret of their success: an energetic, outgoing 7-Eleven employee […]
But Seriously Folks… Are You Trying to Go Out of Business? (Part 2)
By Charles Marshall on November 12, 2018 in Choice, Customer Service, Inspiration, Leadership, Motivation, Personal Development, Success
Most postal carriers I know are hard-working folks with great attitudes. That said, it seems to me that the Post Office management and bureaucracy are cut from a completely different cloth. A while back the Post Offices found themselves flat broke and were looking for ways to become profitable again. So the brilliant solution they […]