How bad can a lack of integrity affect your life? On a warm day in early November, I heard the sound of chainsaws in my neighbor’s yard, so I wandered outside to find that he had hired a company to cut down some trees. One of the tree cutters was cutting limbs halfway up a […]
Maybe it’s time to re-think your goal of customer satisfaction. My family and I spent the entire day driving through a torrential downpour to get to an important event three states away. Both of our kids were cranky and miserable which meant my wife and I were cranky and miserable. We all were ready to […]
I know I picked on the Post Office a bit last month, and am about to again, but let me say before I get started that most postal carriers I know are hard-working folks with great attitudes. That said, it seems to me that a good portion of the Post Office leadership might be cut […]
Almost every weekend I hand my credit card to some rental car company for the privilege of using one of their cars for a day or two. A couple of months ago, I showed up at a rental car location to pick up a car I had reserved. When I arrived, it turned out that […]
