Sometime back in the early seventies, I was getting in our family car in a Kmart parking lot when I looked down and found a badly weathered eight-track tape (ask your mom) on the ground next to the car. The tape was in bad shape but closer inspection revealed that it was The Turtles’ Greatest […]
Tag Archives | client services
Are you your own worst customer service enemy?
By Charles Marshall on September 15, 2020 in Customer Service, find a keynote speaker, find a motivational speaker, humorous speaker, Leadership, Motivation, Personal Development, Uncategorized
Tell me what these two scenarios have in common: 1] Not long ago, I got a call from a previous client who said I was one of the few humorous speakers they were inviting back to their conference. They had booked a club comedian the previous year who wasn’t used to speaking in the corporate […]