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Somebody is watching you - Customer service article by Charles Marshall funny keynote speaker

Somebody is watching you – Customer service

You’re being watched. Creepy, huh? But it’s true. While you carry on your day-to-day activities, someone is watching you. And here’s the really scary part–that person’s opinion of you could either boost your career or torpedo it. On a trip to speak to the chamber of commerce in Durango, CO, I discovered that I was […]

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Does your customer service cost you anything?

Sooner or later you’re going to mess up. Everyone does. But what you do about your mistake is the thing that defines you both personally and professionally. I had just walked off the stage and was talking to the association president about the event. He raved about how his group had loved my presentation and […]

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Jerry Seinfeld Sarah Jessica Parker-Second pic-Square

Seinfeld Service Tip

Jerry Seinfeld and Sarah Jessica Parker are sitting in a small café shooting an episode of Comedians In Cars Getting Coffee. Their meal is winding down and the subject of the check comes up. Sarah feigns picking up the check and asks, “Are you waiting for me to offer up some cash?” They have a […]

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