“Vision: The ability to see your purpose, your dreams, your desire, and your tomorrow.” © 2007 Charles Marshall
Archive | Vision
A salute to pants
It’s that time of year again when it has become necessary for me to switch from shorts to pants, and I couldn’t be happier. I had almost forgotten the comfort, warmth, and security that wearing pants provides. It’s just like getting a hug of sunshine, but without the searing heat and life-threatening melanoma. The reason […]
Customer Service for Breakfast
For just a moment, forget about productivity. Forget about making your company more money. Forget getting a better performance review. To me, good customer service isn’t really about any of those things. To me, providing good customer service is about the person that I want to be. Think about the last time you were provided […]
The Power of Vision
As I drove away from Holland, Michigan, I knew I might be in real trouble. I had read about blizzards and seen them on TV plenty of times, but I had never experienced one firsthand. Driving east on I-196, I could see the dim outline of dark shapes punctuating the whiteness on either side of […]
Aliens, Flying Monkeys, and the Coronavirus
These are scary times and I should know because I’m no stranger to fear. When I was nine years old I watched Earth vs. the Flying Saucers on TV and it flat out scared the living bejibbers out of me. Most of the movie wasn’t all that bad. I could handle the flying saucers zipping […]
Driving in a Blizzard – The Power of Vision
As I drove away from Holland, Michigan, I knew I might be in real trouble. I had read about blizzards and seen them on TV plenty of times, but I had never experienced one firsthand. Creeping eastward on I-196, the dim outline of dark shapes punctuated the whiteness on either side of my car. I […]
The Power of Vision – Video Excerpt
The beginning of the year is an excellent time to focus on your vision. I mean, after all, the year is 2020! What bigger hint do you need to take a moment and think about what you would like to see in your future? © 2020 Charles Marshall. Charles Marshall is a nationally known humorous […]
Customer Service You Can’t Print
I needed a new printer a few months ago so I headed to my office supply store. I don’t want to publicly bash any company so let’s just say the name of the store was Stooples Office Supply. Moments after I walked in the front door, a well-meaning Stooples sales associate greeted me and began […]
Customer Service You Can Take to the Bank
Do you remember the show Undercover Boss? There was one episode where Joe DePinto, the CEO of 7-Eleven, went undercover at a 7-Eleven Store in Shirley, NY, to find out why they sell more cups of coffee than any other franchise. Shortly after arriving at work at 5:30 a.m., Joe discovered the secret of their […]
Just for Fun – Ugly Loves Company, Too!
I have to go to the dermatologist regularly these days, because when I was younger I thought it’d be a great idea to lay out in the sun and burn myself to a crisp. Yes, it was stupid to expose myself to lethal doses of radiation, but on the other hand, I had a really […]