“Charles Marshall is a professional speaker that can appeal to a variety of audiences and venues. His presentation at our recent staff conference had just the right combination of humor, motivation and inspiration. His humorous tales kept the audience entertained and involved, and his motivational and inspirational examples will be long lasting encouragement for our entire staff.”
Rhonda Shannon, Staff Conference Committee Chairperson
AgGeorgia Farm Credit
“We had a distributor meeting in Biloxi, MS and have never used speakers in prior meetings. Wanting to change up the meeting agenda, we added Charles as a motivational speaker. WOW were we pleased with the results. I have never had attendees to the previous meetings to ever come up and say they enjoyed the meeting until we added Charles to the agenda. He made them laugh and his message of The Seven Powers of Success really hit home with the group. Thank you Charles.”
James Amatriain, Plant Manager
“Charles Marshall is a very entertaining Georgia keynote speaker who used a good mix of comedy and message to kick off our conference. His interactive style really engaged our attendees and left them in a good state of mind for all the training ahead of them!”
Amy Huff, Vice President of Marketing and Instructional Design
Horizon Software International
Georgia Funny Keynote Speaker
Georgia keynote speaker Charles Marshall counts it a privilege to be included in the number of successful business owners in Georgia. The ever changing state of Georgia has such vast opportunities whether you are in the technical field, agricultural field, sports, or business field. The colleges in Georgia are second to none and make for a great start to a promising future for many students.
If your next meeting is in need of excitement and energy, and your attendees want valuable, easily implementable information that will aid them in making your organization the best it can be, then Georgia motivational keynote speaker Charles Marshall is the speaker that will help you accomplish that.
“After sitting in class all week, Charles Marshall is exactly what our attendees needed Friday afternoon. His message was inspiring, engaging, and entertaining! Thank you for your insight on how we can implement positive change in our lives. Your presentation was thoroughly enjoyed by all!”
Chrissy L Campbell, Director of Professional Development
Georgia Association of Realtors
Georgia Customer Service for Breakfast
For just a moment, forget about productivity. Forget about making your company more money. Forget getting a better performance review.
To me, good customer service isn’t really about any of those things. To me, providing good customer service is about the person that I want to be. Think about the last time you were provided extraordinary customer service. A couple of weeks ago the kids at my house woke up with going to the IHOP in Lawrenceville, Georgia on the brain, and you know how it is, when you get something on your mind you got to have it.
To be honest, I was on the fence about the whole thing. But then my wife, who is a stay-at-home mom and an excellent salesperson (I think that anybody who can talk a 6-year-old into eating his broccoli and being happy about it should be voted salesperson of the year), closes the deal by mentioning that she has a buy-one-get-one-free coupon, and quicker than you can say “chocolate chip pancakes,” we were all piled in the car and headed to the Georgia blue-roof restaurant.
Shortly after we were seated, we were greeted by an upbeat, friendly waitress who introduced herself and took our drink order. Right about that time, my wife pipes up and tells the waitress that she has a coupon. I start to object but my wife tells me this is the proper thing to do–that you’re supposed to tell the wait staff you have a coupon before, not after, the meal.
I decided not to argue the point for three reasons.
- My wife is probably right
- It doesn’t matter if she’s right or not, I’ve been married long enough to know to choose my battles carefully, and this is not the hill I want to die on
- She’s going to do it anyway, whether I want her to or not
So, while she’s triumphantly displaying her coupon to the waitress, the waitress does a remarkable thing. She notices another coupon in my wife’s hand and tells us we can use BOTH coupons at the same time. What?! This is unheard of. A waitress taking the time and trouble to save me money? I’ve had waiters by the scores try to up-sell me. I’ve had waitresses by the dozens ignore me. But I honestly can’t remember any wait staff ever making any effort to watch out for my interests.
As a direct result of this young Georgia lady’s behavior, we did several things.
- We gave her a great tip. By the way, you should always tip on the pre-discounted amount. Why should the wait staff be penalized just because you got a discount, right?
- We returned to IHOP in Lawrenceville, GA a couple weeks later because our previous trip had been so positive
- We remembered that waitress and looked for her the next time we went
To me, all other things being equal, this particular IHOP experience was enjoyable because of our interaction with that waitress. We felt she was truly taking care of us, and you know what? We really like that feeling. Who doesn’t?
But you’ll notice that IHOP is just the setting for my story. The real hero in my tale is the waitress. It was the person that made the difference. That’s the kind of person that I want to be in my business dealings—the kind of person that people can trust to take care of them, that customers seek out because they know they’ll be treated right. The sort of person that people remember long afterward. In short, the hero of the story.
Isn’t that what we all want? Do you aspire to be an “extra” in somebody else’s life or do you want to be considered a “star”? Will you be one more face in someone else’s life, or the “somebody” that they look up to, respect, and talk about because you came to the rescue?
What if you start thinking about the act of providing exceptional customer service less as something somebody else wants you to do, and more as the type of person that you want to be? How do you think that would impact your life? How do you think it would affect the respect that your co-workers give you? Your income? Your career? I believe you can choose to be whatever type of person you would like to be.
I believe that if you choose to be a top-notch customer service type of person, then all the rest—the business growth, the money, the respect, the success—will soon follow.
© 2013 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author.
“I am writing to express how much the Continuing Education Day Committee and I thank you for offering your knowledge and expertise at our annual Continuing Education Day Program on May 10, 2011. Your keynote address was well received and we have only heard positive comments from all participants. Again, we want to say thank you and let you know that we really appreciate the services you provided to help make our Continuing Education Day a successful event!”
Cynthia Appleby, District Training Officer, HR
Cobb & Douglas Public Health
Charles has performed at:
6400 Sugarloaf Parkway
Duluth, GA 31709
310 West Lamar Street
St. Simons, GA 31522
6500 Sugarload Parkway
Duluth, GA 30097
“Charles Marshall spoke at our annual professional conference of transportation engineers. He did a great job of drawing normally dull engineers out of their shells and had them bouncing with laughter. It was the highlight of the three day event and something our colleagues will be talking about for years to come.”
John Karnowski, P.E., PTOE, Director, Traffic & Transportation
Institute of Transportation Engineers
“It was a true delight to have had Charles Marshall as our entertainment for our Annual Lee County Chamber Banquet. Charles keeps the audience in stitches throughout his presentation all along communicating a very inspirational and motivational message. His involvement with selected members of the audience was the key in keeping each and every attendee attentive until the very end.”
Winston Oxford, Executive Director
Lee County Chamber of Commerce
Charles is based out of Georgia but is available to speak in: Atlanta, Georgia, Augusta-Richmond, Georgia, Columbus, Georgia, Savannah, Georgia, Athens-Clarke, Georgia, Macon, Georgia, Sandy Springs, Georgia, Roswell, Georgia, Albany, Georgia, Marietta, Georgia, Warner Robins, Georgia, Valdosta, Georgia, Smyrna, Georgia, East Point, Georgia, North Atlanta, Georgia, Rome, Georgia, Alpharetta, Georgia, Redan, Georgia, Dunwoody, Georgia, Peachtree City, Georgia, Hinesville, Georgia, Mableton, Georgia, Candler-McAfee, Georgia, Dalton, Georgia, and Martinez, Georgia