Charles offers the following topics for your meeting or conference events:

The SERVE Method™

Creating Success with Extraordinary Customer Service

Who needs to learn more about improving their customer service skills? Everyone! With the practiced eye of a professional humorous speaker, Charles Marshall examines common business blunders and questionable customer-service practices that prevent companies from growing. In an often hilarious but always insightful examination of businesses of all sizes, Charles takes a look at what makes good customer service work, and what makes bad customer service disastrous.

Good customer service never happens accidentally. It is imperative to create a corporate culture that is serious about putting the customer first. Delivering the goods and creating brand loyalty is a priority. Dare to dazzle your customers by engaging the “The Wow Factor!”

Available in:

• • Virtual training formats
    15, 30, and 45 minute programs
  • Keynote and breakout session formats
    1, 2, and 3 hour programs

Recommended for:

• • Corporations
    Government
    Associations
    Small business
    Health care
    Chambers of Commerce

The Seven Powers of Success™

How to harness, develop, and apply your Seven Powers™ to enrich every area of your life

Tired of waiting for your ship to come in? Maybe it’s time to grab a hammer and build a boat! In this hilarious and fun-packed presentation, Charles shows how implementation of The Seven Powers of Success™ can create success in the life of any individual or organization. Through the use of humor and real-life examples, Charles relates inspirational stories of everyday underdogs who have used The Seven Powers of Success™ to overcome obstacles and achieve success. The Seven Powers of Success™ is one of Charles’ most popular programs and is sure to be a hit with your crowd.

Available in:

• • • Virtual training formats
      15, 30, and 45 minute programs
      Keynote and breakout session formats
      1, 2, and 3 hour programs

Recommended for:

• • Corporations
    Sales groups
    Marketing groups
    Chambers of Commerce
    Small business

Real Heroes Don’t Wear Spandex

How to positively impact the lives of others without wearing a costume

In real life, heroes aren’t rock stars, movie stars, or sports figures. Real-life heroes are people who make a difference by believing in, and investing in, the lives of those around them. In this thoroughly inspiring and uplifting program, Charles publicly honors people in your group for their contributions and recognizes them as examples of what real heroes are. Learn how to engage the Power of Belief to revolutionize your organization!

Available in:

• • Virtual training formats
    15, 30, and 45 minute programs
    Keynote and breakout session formats
    1, 2, and 3 hour programs

Recommended for:

• • • • • Non-Profit organizations
          Associations
          Fraternal organizations
          Government
          Healthcare

If You’re Going to Lead, You Need to COACH™

Strengthening Your Influence, Effectiveness, and Impact as a Leader

Your team’s success depends on the skills of its leaders! In this upbeat, interactive, and substantive program, Charles tells stories from his own leadership journey, and relates the hard fought and hard won lessons he’s learned along the way. Leaders aren’t born, they’re developed, so if you’re ready to see your team improve, it’s time to take a look at what makes a great leader great, and what makes a poor leader fail.

Participants of the If You’re Going to Lead, You Need to COACH presentation will learn:

• The definition of a real leader
• How to raise the performance of one’s team
• Practical tips to improve team morale
• How the behavior of the team leader affects to rest of the team
• A leader sets the standard of the organization and cannot afford to blame, gossip, or complain
• Leadership faux pas

Available in:

• • Virtual training formats
    15, 30, and 45 minute programs
    Keynote and breakout session formats
    1, 2, and 3 hour programs

Recommended for:

• • Corporations
    Sales groups
    Marketing groups
    Chambers of Commerce
    Small business

Ethically Speaking

How ethics shape your life and determine your level of success

Paying attention to ethics in your business is crucial in today’s market. The stakes are higher than ever; consumers are more savvy, information travels more quickly, and businesses can be held liable for the indiscretions of their employees and disappear overnight. Conversely, a business that promotes the practice of ethical behavior is building a solid foundation and can expect long-term success. In this upbeat, fast-paced, and informative presentation, Charles discusses the four principal areas of ethics and relates how they will affect your life both professional and personally

Available in:

• • Virtual training formats
    15, 30, and 45 minute programs
    Keynote and breakout session formats
    1, 2, and 3 hour programs

Recommended for:

• Corporations
  Government
  Associations
  Small business
  Health care

The Character Question

How character impacts business and community

Having good character isn’t just a good idea; it is the skeleton upon which all your financial, emotional, physical, spiritual, and relational success is built. In a conversational and colloquial manner, Charles manages to deliver difficult principles in a humorous fashion. Charles will tell your audience how character is built and reveal the importance of integrity, persistence, courage, and discipline in your lives.

Available in:

• • Virtual training formats
    15, 30, and 45 minute programs
    Keynote and breakout session formats
    1, 2, and 3 hour programs

Recommended for:

• Corporations
  Government
  Associations
  Small business
  Health care

Take Two Chuckles and Call Me in the Morning

Relieving stress through the healing power of laughter
Laughter is a necessary part of life and one of our best defenses again pain, trial, and disappointment. Learn how to “find the funny” in the daily routine of life and reduce the stress in your office and home. Hilariously entertaining and extremely informative, Charles practices what he preaches and makes sure your crowd is fully treated in this laugh-out-loud presentation.

Available in:

• • • After-dinner Keynote
      45 minute program

Recommended for:

• Corporations
  Health industry
  Government

Living the Intentional Life™

Real success is never accidental

Are you the author of your destiny or do you let circumstances determine your direction and focus? Are you where you have chosen to be or where you have allowed yourself to be? Only you have the power to create and implement positive change in your life. Learn to identify the artificial limitations you unknowingly allow to direct your personal and professional lives and use the Power of Choice to actively control your fate.

Available in:

• • Virtual training formats
    15, 30, and 45 minute programs
    Keynote and breakout session formats
    1, 2, and 3 hour programs

Recommended for:

• Sales and Marketing
  Corporations
  Associations
  Small business
  Health care

To reinforce the learning, we recommend that each participant receives a copy of one of Charles’ exciting motivational books,

   The Seven Powers of Success, Unlock Your
   Strengths, Unleash Your Dreams

  Shattering the Glass Slipper: Destroying
 Fairy Tale Thinking Before It Destroys You.

Contact our office for details on receiving a group rate discount for your event!

Yes! Charles also does
virtual presentations!
Click here to learn more.

Need a humorous motivational speaker? Call or e-mail our office at info@mpowerresources.com for fees and availability.
M Power Resources, LLC
417-374-7149