Your customer shouldn’t have to interrogate you just to get a solution for her problem. She shouldn’t have to pin you to the wall and force you to sell her something. She shouldn’t have to chase you down to give you her money.
You would think this would be a fairly obvious concept, but for some reason, this simple idea escapes a lot of folks. You don’t have to look very far these days to find customer no-service people who feel they’re doing the customer a favor just by showing up to work.
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