“Your session received excellent marks from our attendees. Thank you, Charles, for providing us with a top-notch presentation on “Funny Business: How to Make Sure Your Customer Service Isn’t a Joke”. Your session not only gave attendees useable and motivating information for their jobs, but did so in an entertaining way that held their attention for the entire program. That is no easy feat! Charles thanks again for being with us in San Francisco and helping to make our meeting such a success!”
Rita Coyne, Meetings Manager
International Dairy-Deli-Bakery Association (IDDBA)
Wisconsin Funny Keynote Speaker
“About Charles” Wisconsin humorous speaker, Charles Marshall is always excited to speak in the great state of Wisconsin. “The folks in Wisconsin are very hard working and fun to be around”, comments Mr. Marshall.
Charles was honored to speak at Lambeau Field in January when he addressed the CESA 7 Educational Technology Services. He has also had the opportunity to be the keynote speaker at the Professional Insurance Agents of Wisconsin’s conference in Wisconsin Dells at the Chula Vista Resort, as well as serving as the keynote speaker at the Wisconsin Concrete Pavement Association’s annual meeting at the Holiday Inn Convention Center in Stevens Point.
As a prosperous business owner himself, Wisconsin humorous motivational speaker Charles Marshall is acutely aware of what it takes to have a successful business in today’s economy. He is able to provide the motivation and tools, along with a good dose of humor, to assist you in making your organization more competitive in today’s market.
After working with Wisconsin’s own International Dairy-Deli-Bakery Association, Mr. Marshall remarked, “What a perfect example of a Wisconsin association that wants to be the best they can be by doing what it takes to make sure it happens!” Consider Wisconsin funny keynote speaker Charles Marshall, for your next event.
“Our primary purpose was to give our employees a break from their very stressful jobs, have a chance to laugh together, and still come away with a valuable message. You definitely accomplished that! We loved the way you personalized it by interacting with some of the employees – as many of us know one another, so seeing our co-worker having a bit of fun was great entertainment. Your book ‘The Seven Powers of Success” is a tool we can all use in our jobs every day, as we are challenged each day to make a difference in our company, customer service and the bottom line.”
Sheila Berrey, Public Relations Manager
“Thank you for presenting the closing general session at WAHSA’S 2010 Fall Conference. Our conference attendees completed an evaluation rating your presentation on a five-point scale with five equating to ‘excellent’. Your session surpassed even our high expectations! The overall rating for your presentation was 4.53 – outstanding job! Along with your excellent scores, you received numerous wonderful comments. Here is a sampling:
• This was fun!
• Very thought provoking and inspirational!
• Really, really good session!
We take pride in our long history of featuring great speakers at our education conferences and I applaud you for making it to the top of the chart! On behalf of the Wisconsin Association of Homes and Services for the Aging, thank you for sharing your time, thoughts, and valuable information during WASHA’s 2010 Fall conference.”
Janice Mashak, Director of Member Services
Wisconsin Association of Homes and Services for the Aging
Charles has performed at:
265 Lombardi Avenue
Green Bay, WI 54304
333 Main Street
Green Bay, WI 54301
2501 River Road
Wisconsin Dells, WI 53965
“We really enjoyed having you at our Annual Service Summit, and our employees had nothing but great things to say about you! The way you weaved humor and real-life scenarios hit home with everyone, while also driving key points important to individuals in service roles. Your presentation was impactful and one that will be remembered by all. Involving employees made it even more memorable. Thank you again for making our Summit one of the best so far, and I highly recommend you for any company event.”
Wendy Bushell, Marketing
Ansay & Associates
Port Washington, WI
Somebody in Wisconsin is watching you (or your customer service anyway)
You’re being watched, Creepy, huh? But it’s true. While you carry on your day-to-day activities in Wisconsin, someone is watching you. And here’s the really scary part—that person’s opinion of you could either boost your career or torpedo it.
Recently, on a trip to speak at an association event in Madison, WI, I discovered that I was in need of an optometrist. While putting on my contact lens that morning, I noticed a small rip in it that could cause me problems if I didn’t get it replaced. So, shortly after getting off a plane in Madison, I walked in the door of Advanced Eye Care with my prescription for a rare bifocal lens.
I said hello to the receptionist behind the desk and described my dilemma to her.
“You probably don’t have this lens, but I thought I might ask,” I said, handing her my prescription.
The young lady took the piece of paper, saying, “Hmm, I’m not sure if we have that lens. Let me ask someone in the back.” After just a few moments, she re-emerged, telling me that no, they didn’t carry my prescription but could order it for me.
I told her that I was in town less than 24 hours and that option wouldn’t be possible. Hearing this, she asked if I’d mind waiting just another minute to see if there was any other solution she could offer. She disappeared into the back room again and after another minute or two, came back out holding a trial lens that was close enough to what I needed to get me by. The staff waived off my attempts to pay for the lens and their service, telling me to just make sure I came back to see them sometime.
But here’s the thing. They didn’t know who I was. I don’t walk around wearing a T-shirt saying, “Charles Marshall, Humorous Motivational Speaker and Customer Service Expert” on it. Most of the time I look like, well, just a regular type of guy.
Coincidentally, their entire staff happened to be attending my customer service presentation the very next morning at the association event. When I needed a story to underline the point that you never know who you’re waiting on and what effect that interaction will have on your business, what business do you think I referred to as a stellar example of local customer service?
And that’s my point. You never know who is standing in front of you. In every interaction with your customer you have the opportunity to make them either a fan, or in some cases, a foe.
Did you hear the story about United Airlines baggage handlers breaking musician Dave Carroll‘s guitar a while back? The story goes that he tried several times to get them to pay for the guitar to no avail, so he did what a lot of musicians would do in such a case—he wrote a song about his ordeal. In the song, “United Breaks Guitars,” he even goes so far as to name the specific customer service representative that gave him the final “no.”
Then he posted a video of the song on YouTube. It immediately went viral with something like 5 million hits in a very short amount of time. Dave Carroll was invited to go on several national TV shows to talk about his viral video and before long, United Airlines came calling with an offer to pay for the guitar. But it was a case of too little, too late. Dave refused their money, and kept his song and his video on
Get the point?
Every day somebody in Wisconsin is watching you. That person has the potential to become your biggest fan or your worst nightmare.
Me? I like fans a lot better than foes, so I suggest treating everyone you come in contact with as if they were your best customers. And a lot of times, that’s exactly what they’ll become.
© 2012 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author. Visit his Web site at http://www.charlesmarshall.net or contact him via e-mail at email@example.com.
Charles is based out of Georgia but is available to speak in: Milwaukee, Wisconsin, Madison, Wisconsin, Green Bay, Wisconsin, Kenosha, Wisconsin, Racine, Wisconsin, Appleton, Wisconsin, Waukesha, Wisconsin, Oshkosh, Wisconsin, Eau Claire, Wisconsin, West Allis, Wisconsin, Janesville, Wisconsin, La Crosse, Wisconsin, Sheboygan, Wisconsin, Wauwatosa, Wisconsin, Fond du Lac, Wisconsin, Brookfield, Wisconsin, Wausau, Wisconsin, New Berlin, Wisconsin, Beloit, Wisconsin, Greenfield, Wisconsin, Manitowoc, Wisconsin, Menomonee Falls, Wisconsin, Franklin, Wisconsin, Oak Creek, Wisconsin, and West Bend, Wisconsin.
Wisconsin Humorous Motivational Speaker – Wisconsin Keynote Speaker – Wisconsin Comedian