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Woman in mail truck-Small

SERVE Like Robin

Samantha was talking to her neighbor who was moving out of town and asked him what he’ll miss most when he moves. He answered, “I know it sounds funny, but one of the things I’m going to really miss is my mail lady. She’s just awesome!” Since this wasn’t anything like the answer she was […]

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Marva-lous Customer Service picture

But Seriously Folks… Creating Marva-lous Customer Service

Maybe it’s time to re-think your goal of customer satisfaction. My family and I spent the entire day in the car driving through a torrential downpour to get to an important event three states away. Both of our kids were cranky and miserable which meant my wife and I were cranky and miserable. We all […]

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