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Pizza,Delivery,Man,With,Work,Uniform,Picking,Up,Pizza,Boxes

The Power of Failure (or not making any dough)

I answered the phone just after midnight and heard the panicked voice of my business partner on the other end of the line. “If you want anything from the restaurant, you’d better come get it now,” Frank said. “They’re kicking us out of the building tomorrow morning.” “What?!” I practically yelled into the phone. “We’re […]

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Cute,Toddler,Boy,In,A,Food,Store,Or,A,Supermarket

Parenting Prep 101

So you’re thinking about having children but aren’t sure if you’re ready? Just take this little test and you’ll get a good idea whether or not you are. First, attach yourself to some type of device that gives you a severe electrical shock if you are unable to complete a complex algebraic equation in two […]

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Los,Angeles,,Ca,-,September,21,,2017:,Jeff,Dunham,&

Option X Solutions

Jeff Dunham had a problem. He hit a plateau in his career and was unable to go any further. He had certainly done everything right thus far. Against all odds, he established himself as an in-demand comedian on the comedy club circuit. He built a loyal following of his off-center, politically-incorrect humor by concentrating on […]

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Tom,Hiddleston,At,The,Los,Angeles,Premiere,Of,'kong:,Skull

Celebrating Hidden Kindness

Tell me, what do Tom Hiddleston, Emma Thompson, Kelly Clarkson, Tessa Thompson, and James Earl Jones have in common? Sure, they’re all hugely successful celebrities, but what else? What would they have in common with Philippe Petit (the French high-wire artist who became famous for his high-wire walk between the Twin Towers at the World […]

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Tree Cutter-Smaller

Criminal Customer Service

On a warm day in early November, I heard the sound of chainsaws in my neighbor’s yard, so I wandered outside to find that he had hired a company to cut down some trees. One of the tree cutters was cutting limbs halfway up a huge, 60-foot oak tree located just inches from my neighbor‘s […]

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Virtual Speaker-Charles Marshall-square for blog

Funny Virtual Keynote Speaker Charles Marshall

Guess what? Virtual meetings don’t have to be dull! If you are looking for a way to inject energy, fun, and humor into your virtual meeting, then look no further! “Charles did a fantastic job speaking at our virtual REALTORS membership meeting. He was the perfect balance between humorous and inspirational and very engaging.  We […]

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Your-Guide-to-Crummy-Customer-Service

How To Be A Customer Service Slacker

It has come to my attention lately that my articles and programs have been exclusively targeting those who desire to provide great customer service. In the interest of reaching a broader audience and making my newsletter more inclusive, I offer the following tips for people who desire to give crummy customer service: 1] Avoid communication. […]

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Milk Jug Raft Article Pic-Smaller

Are you building your milk jug raft?

When I was 11 years old, I dreamed of building my own raft and floating down the Mississippi River like Huck Finn. My parents thought this idea was insane and told me it would lead to my immediate and untimely death, so I came up with an alternative plan. I would still make a raft […]

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