I’m lovin’ my Alabama folks! Here’s what some of them had to say about me. “Charles Marshall’s performance was clean and very funny entertainment for our Civitan convention delegates. His presentation theme “Real Heroes Don’t Wear Spandex” was perfect for our volunteer organization. Our attendees loved him! He was well prepared and wrote humor […]
I’m lovin’ my Nebraska folks! Here’s what some of them had to say about me. “Charles Marshall, Nebraska motivational speaker, was the highlight of our Customer Service Week activities last week. Many of our associates have commented that your presentation was both entertaining and informative. Your knowledge and passion about the topic of customer […]
Customer Service means never saying “no.” I went into a sweets store at the mall this past weekend to buy a gift basket for a visiting client. As I browsed the store’s shelves, I noticed the goodies in the baskets looked less than appetizing, so I asked Jeff, the customer service representative, if he could […]
I’m lovin’ my Indiana folks! Here’s what some of them had to say about me. “Charles Marshall, Indiana motivational speaker, was the first name that came to my mind when our CEO wanted a fun speaker for our recent annual Vision Day. I had the pleasure of hearing Charles previously and knew that he […]
I’m lovin’ my Virginia folks! Here’s what some of them had to say about me. “It was a delight to have Charles Marshall Virginia motivational speaker present at our Annual Meeting. Our audience was very diverse, and he was able to engage everyone – with laughter, but also some really great content on how to […]
I’m lovin’ my Colorado folks! Here’s what some of them had to say about me. “My co-worker and I were fortunate enough to see humorous motivational speaker Charles at a local Chamber event, and then 4 years later when we were trying to come up with a keynote speaker for our own event we […]
When I walked into the electronics store the other day, I noticed that the customer service rep was talking to someone on her cell phone. I waved hello to her but she turned away from me and continued talking on the phone. I didn’t saying anything to her, thinking that I’d just let her finish […]
Are you customer service driven? I rent cars a lot. I rent them when I’m traveling across the country, but I also rent them when I’m doing events that are 3 or 4 hours away, so that I avoid putting extra miles on my own car. Consequently, I’ve come to know all of my local […]
They say that nature abhors a vacuum, but the truth is it hates all appliances. If you don’t believe me, leave a toaster in your yard for a couple of years and see what happens. Nature will not be kind to it. I live in the South, so seeing yard appliances isn’t that uncommon. There […]
One of the questions I am most frequently asked these days is: How do we hire quality employees who want to work? My answer is pretty simple, really: Always be recruiting. Recently, when I was speaking at a school nutrition conference, I asked for volunteers to stand up and tell me their best customer service […]
